3jl9 Casino — Privacy Policy

1. Introduction

3jl9 ("3jl9," "we," "us," or "our") operates the online casino platform accessible at 3jl9.net (the "Platform"). We are committed to protecting the privacy and personal data of all users of the 3jl9 Platform, including registered players, visitors, and any other individuals who interact with our services.

This Privacy Policy ("Policy") describes how 3jl9 collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By using the 3jl9 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the 3jl9 Platform.

2. Data We Collect

3jl9 collects personal data that you provide directly to us, data generated through your use of the Platform, and data received from third-party sources. The categories of personal data we collect include:

• Registration Data: Full legal name, date of birth, residential address, email address, mobile number, and username provided when you create a 3jl9 account.
• Identity Verification (KYC) Data: Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card), proof of address documents, and selfie photographs submitted for identity verification purposes.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, bank account details for BDO, BPI, or Metrobank), transaction history, deposit and withdrawal records.
• Gaming Activity Data: Game history, wagering records, session duration, game preferences, and bonus usage data generated through your use of 3jl9 games.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and other technical identifiers collected automatically when you access the Platform.
• Communications Data: Records of your communications with 3jl9 customer support, including live chat transcripts, email correspondence, and support ticket history.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cool-off period requests, and other responsible gaming tool usage data.

3. How We Use Your Data

3jl9 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 3jl9 player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to 3jl9 games, process deposits and withdrawals, administer bonuses and promotions, and deliver the full range of Platform services.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To administer responsible gaming tools including deposit limits, self-exclusion, and cool-off periods, and to identify players who may be at risk of problem gambling.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the 3jl9 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 3jl9 — but only where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.

4. Legal Basis for Processing

3jl9 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions) and to provide the services you have requested.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for 3jl9's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: Where required by law, we will obtain your explicit consent before processing your personal data, particularly for marketing communications and certain uses of sensitive personal information.

5. Data Sharing

3jl9 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with player verification.
• Game Providers: Third-party game software providers whose games are available on the 3jl9 Platform, to the extent necessary to deliver game services.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the National Privacy Commission, where disclosure is required by law or regulation.
• Law Enforcement: Law enforcement agencies, courts, or other public authorities where disclosure is required by applicable law, court order, or to protect the rights and safety of 3jl9 or third parties.
• Service Providers: IT infrastructure providers, cloud hosting services, analytics providers, and customer support platform providers engaged by 3jl9 to support Platform operations, subject to appropriate data processing agreements.

All third parties with whom 3jl9 shares personal data are required to handle that data in accordance with applicable data protection laws and 3jl9's data security standards.

6. Cookies & Tracking Technologies

3jl9 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

3jl9 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as you remain a registered player and for a reasonable period thereafter.

When personal data is no longer required, 3jl9 will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

3jl9 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 3jl9 Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Segregated storage of player funds and personal data.
• Regular security audits and penetration testing conducted by independent security professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While 3jl9 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You are responsible for maintaining the security of your account credentials and for notifying 3jl9 immediately if you suspect unauthorized access to your account.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 3jl9:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfills .
• Right to Access: The right to request a copy of the personal data 3jl9 holds about you, along with information about how it is being used.
• Right to Correction: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer via the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with applicable law.

10. Children's Privacy

The 3jl9 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 3jl9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 3jl9 Platform, please contact us immediately using the details in Section 13.

11. Third-Party Links

The 3jl9 Platform may contain links to third-party websites or services for informational purposes. 3jl9 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by the 3jl9 Platform.

12. Changes to This Policy

3jl9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The updated Policy will display a revised "Last Updated" date at the top of this page. Your continued use of the 3jl9 Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 3jl9, please contact our Data Privacy Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the 3jl9 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your privacy concern.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting our Data Privacy Officer.